Not all companies have the expertise or personal to constantly keep up with the advancement being made in the information technology field. Companies will have to constantly invest in the both time and money to keep up their IT infrastructure. The investment into the IT infrastructure not only means hardware, software upkeep but also requires constant training and development of the IT staff that is performing daily maintenance. What is stopping an IT personal from jumping ship to a better opportunity once they have received all the training? Then IT managers also have to deal with managing personal resources because of holidays, vacations, sick time or personal time off. The answer to all these different uncertainties is to look into MSP (Managed Services Providers)..

• Who are managed services providers? What is their function & how can they help my company? Managed Service Provider is teams of IT expertise that are have current knowledge and training of the latest technology. Managed services providers let you offload your IT operations to a qualified service provider. These managed service providers takes over the management and maintenance of your company’s IT infrastructure. These MSP’s provide custom service solutions that are unique to your company’s IT requirements. By utilizing managed service solution your company will achieve following benefits:

·     Streamline system administration

.     Proactive System and Network support

.     Increased infrastructure security

.      Improved help desk services

.      Reduces downtime

.      Lower IT cost

The solutions are provided by highly knowledgeable team of technical support personal. These persons are constantly upgrading their skills by attending training session, seminars, webinar, eLearning and various other methods. With the skills this technical support personal acquires through learning and on-field experience, they are able to provide effective solutions to the clients. Managed service provider can offer a wide range of services that can be customized according to the client requirements. These service providers can offer services s such as security patch management, data backup & recovery, network monitoring, servers and workstations support network storage support etc. Offloading these routine services to MAP lets you to experienced managed service providers let you concentrate on developing your business. 

Just like large enterprises small and medium size companies need their IT infrastructure to operate efficiently and effectively with no downtime. In most small businesses, IT resources are scarcely limited and since IT resources are limited, it can quickly overwhelm one with the day-to-day responsibilities of keeping IT services running. If you fall behind in keeping your IT infrastructure, the odds are that you may experience issues that may negatively impact your business.

The role of MSPs and varies from company to company for a small business an MSP can be total solutions provider, for medium to large companies MSP can be a extension of their IT department when managed service providers can take over the routine IT services and make companies IT staff available to focus more on high priority project or vice versa. MSP removes companies from traditional break-fix environment to a proactive monitoring and maintaining IT infrastructure environment were clients avoid many technology problems before they arise.

There are many MSP all offering various range of services. The best practice is to first think about your requirements, what level of service and support would satisfy your companies needs, where are the gap and inefficiencies in your IT services today, where are you seeing outages, downtimes and process breakdowns. With these requirements in mind, evaluate MSPs and find the best match to you IT, business and budget requirements. Form a partnership with and MSP that is both helpful and meaningful today and for the future.